Demonstrate how your firm's core values, and strategic vision translate into outstanding service delivery. Evidence can include:
- Clear articulation of core values that underpin business operations
- Operational processes that deliver excellence and demonstrate accurate, efficient, and
cost-effective service delivery - Comprehensive staff training and professional development programmes
- Strategic vision alignment with client service objectives
Showcase how your firm prioritises client requirements and enhances the resident experience.
This should include:
- Solutions consistently tailored to meet specific client needs
- Clear examples of positive impact on resident experience (e.g. transparent budgeting, clear reporting and effective conflict resolution)
- Team knowledge of current industry regulations, technology, and best practices
- Evidence of client satisfaction and retention.
Provide specific examples of how your firm has tackled current industry challenges and demonstrated leadership. Evidence should show:
- Innovative solutions to regulatory compliance, rising costs, or technology adoption
challenges - Proactive approaches to addressing sector-wide issues
- Contribution to advancing industry standards and practices
Demonstrate your firm's commitment to clear, proactive communication with all stakeholders. This includes:
- Clear, timely, and proactive communication strategies for resident engagement
- Transparency in service charge reporting and account reconciliations
- Efficient enquiry management with evidence of response times and resolution success rates.
Demonstrate how your firm's core values, and strategic vision translate into outstanding service delivery. Evidence can include:
- Clear articulation of core values that underpin business operations
- Operational processes that deliver excellence and demonstrate accurate, efficient, and cost-effective service delivery
- Comprehensive staff training and professional development programmes
- Strategic vision alignment with client service objectives
Showcase how your firm prioritises client requirements and enhances the resident experience.
This should include:
- Solutions consistently tailored to meet specific client needs
- Clear examples of positive impact on resident experience (e.g. transparent budgeting, clear reporting and effective conflict resolution)
- Team knowledge of current industry regulations, technology, and best practices
- Evidence of client satisfaction and retention
Provide specific examples of how your firm has tackled current industry challenges and demonstrated leadership. Evidence should show:
- Innovative solutions to regulatory compliance, rising costs, or technology adoption challenges
- Proactive approaches to addressing sector-wide issues
- Contribution to advancing industry standards and practices
Demonstrate your firm's commitment to clear, proactive communication with all stakeholders. This includes:
- Clear, timely, and proactive communication strategies for resident engagement
- Transparency in service charge reporting and account reconciliations
- Efficient enquiry management with evidence of response times and resolution success rates
Demonstrate how your firm's core values, and strategic vision translate into outstanding service delivery. Evidence can include:
- Clear articulation of core values that underpin business operations
- Operational processes that deliver excellence and demonstrate accurate, efficient, and cost-effective service delivery
- Comprehensive staff training and professional development programmes
- Strategic vision alignment with client service objectives
Showcase how your firm prioritises client requirements and enhances the resident experience.
This should include:
- Solutions consistently tailored to meet specific client needs
- Clear examples of positive impact on resident experience (e.g. transparent budgeting, clear reporting and effective conflict resolution)
- Team knowledge of current industry regulations, technology, and best practices
- Evidence of client satisfaction and retention
Provide specific examples of how your firm has tackled current industry challenges and
demonstrated leadership. Evidence should show:
- Innovative solutions to regulatory compliance, rising costs, or technology adoption challenges
- Proactive approaches to addressing sector-wide issues
- Contribution to advancing industry standards and practices.
Demonstrate your firm's commitment to clear, proactive communication with all stakeholders. This includes:
- Clear, timely, and proactive communication strategies for resident engagement
- Transparency in service charge reporting and account reconciliations
- Efficient enquiry management with evidence of response times and resolution success rates
Demonstrate how your firm's core values, and strategic vision translate into outstanding service delivery. Evidence can include:
- Clear articulation of core values that underpin business operations
- Operational processes that deliver excellence and demonstrate accurate, efficient, and cost-effective service delivery
- Comprehensive staff training and professional development programmes
- Strategic vision alignment with client service objectives
Showcase how your firm prioritises client requirements and enhances the resident experience.
This should include:
- Solutions consistently tailored to meet specific client needs
- Clear examples of positive impact on resident experience (e.g. transparent budgeting, clear reporting and effective conflict resolution)
- Team knowledge of current industry regulations, technology, and best practices
- Evidence of client satisfaction and retention
Provide specific examples of how your firm has tackled current industry challenges and demonstrated leadership. Evidence should show:
- Innovative solutions to regulatory compliance, rising costs, or technology adoption challenges
- Proactive approaches to addressing sector-wide issues
- Contribution to advancing industry standards and practices
Demonstrate your firm's commitment to clear, proactive communication with all stakeholders. This includes:
- Clear, timely, and proactive communication strategies for resident engagement
- Transparency in service charge reporting and account reconciliations
- Efficient enquiry management with evidence of response times and resolution success rates
Demonstrate how your firm's core values, and strategic vision translate into outstanding service delivery. Evidence can include:
- Clear articulation of core values that underpin business operations
- Operational processes that deliver excellence and demonstrate accurate, efficient, and cost-effective service delivery
- Comprehensive staff training and professional development programmes
- Strategic vision alignment with client service objectives
Showcase how your firm prioritises client requirements and enhances the resident experience.
This should include:
- Solutions consistently tailored to meet specific client needs
- Clear examples of positive impact on resident experience (e.g. transparent budgeting, clear reporting and effective conflict resolution)
- Team knowledge of current industry regulations, technology, and best practices
- Evidence of client satisfaction and retention
Provide specific examples of how your firm has tackled current industry challenges and
demonstrated leadership. Evidence should show:
- Innovative solutions to regulatory compliance, rising costs, or technology adoption challenges
- Proactive approaches to addressing sector-wide issues
- Contribution to advancing industry standards and practices
Demonstrate your firm's commitment to clear, proactive communication with all stakeholders. This includes:
- Clear, timely, and proactive communication strategies for resident engagement
- Transparency in service charge reporting and account reconciliations
- Efficient enquiry management with evidence of response times and resolution success rates
Demonstrate how your firm's core values, and strategic vision translate into outstanding service delivery. Evidence can include:
- Clear articulation of core values that underpin business operations
- Operational processes that deliver excellence and demonstrate accurate, efficient, and cost-effective service delivery
- Comprehensive staff training and professional development programmes
- Strategic vision alignment with client service objectives
Showcase how your firm prioritises client requirements and enhances the resident experience.
This should include:
- Solutions consistently tailored to meet specific client needs
- Clear examples of positive impact on resident experience (e.g. transparent budgeting,
clear reporting and effective conflict resolution) - Team knowledge of current industry regulations, technology, and best practices
- Evidence of client satisfaction and retention
Provide specific examples of how your firm has tackled current industry challenges and
demonstrated leadership. Evidence should show:
- Innovative solutions to regulatory compliance, rising costs, or technology adoption challenges
- Proactive approaches to addressing sector-wide issues
- Contribution to advancing industry standards and practices
Demonstrate your firm's commitment to clear, proactive communication with all stakeholders. This includes:
- Clear, timely, and proactive communication strategies for resident engagement
- Transparency in service charge reporting and account reconciliations
- Efficient enquiry management with evidence of response times and resolution success rates
Judges will look for:
- Evidence of consistently high service delivery across all customer touchpoints
- Clear processes or practices that ensure accuracy, professionalism, and reliability
- Examples that demonstrate commitment to maintaining high standards over time
- Measurable improvements or innovations in service provision
Judges will look for:
- Demonstrated ability to respond quickly and effectively to customer needs
- Examples of resolving challenges, issues, or complex situations with skill and care
- Evidence of proactive thinking, adaptability, and effective communication during problem-solving.
Judges will look for:
- Documented customer satisfaction metrics, testimonials, or feedback
- Evidence of strong customer relationships built on trust and positive results
- Clear outcomes that show the company’s service has made a meaningful difference
Judges will look for:
- Evidence that customer service excellence is embedded within organisational culture
- Training, values, or initiatives that support and develop service-focused teams
- Demonstrated commitment to continuous improvement and service-driven behaviour across the organisation
Judges will look for:
- Clear evidence of well-designed, structured training and development programmes
- Demonstrated alignment between training initiatives and organisational goals
- Examples showing how training has improved employee competence, confidence, and performance
- Measurable outcomes that reflect the effectiveness or innovation of training approaches
Judges will look for
- Evidence of initiatives that support long-term career pathways and skill-building
- Examples of mentoring, coaching, professional development plans, or advancement opportunities
- Demonstrated commitment to supporting employees in reaching their career goals
Judges will look for:
- Metrics, data, or feedback demonstrating the impact of training on organisational performance
- Evidence that training initiatives have improved productivity, engagement, retention, or service quality
- Clear examples of how employee development has created meaningful, measurable improvements
Judges will look for:
- Evidence that learning, growth, and development are embedded in organisational
culture - Programmes, values, or initiatives that encourage continuous improvement and skills
development - Demonstrated commitment to fostering a supportive, growth-oriented workplace
Judges will look for:
- Clear evidence of strategic planning, research, and analysis informing sustainability initiatives
- Well-defined environmental goals aligned with Net Zero requirements
- Leadership involvement and structured processes that guided the development of initiatives
Judges will look for:
- Effective communication strategies that build awareness and enthusiasm for environmental initiatives
- Evidence of a positive organisational culture that encourages sustainable behaviours
- Active participation from employees, teams, and the wider supply chain
Judges will look for:
- Quantitative outcomes such as carbon reduction, waste minimisation, energy savings, or resource efficiency
- Qualitative improvements demonstrating meaningful environmental progress
- Benchmarking against previous performance or relevant standards
Judges will look for:
- Evidence that environmental initiatives are designed for long-term impact
- Innovation and adaptability supporting continued environmental improvement
- Scalability or integration of sustainability within broader business strategies
Judges will look for:
- Evidence of a clear, structured wellbeing strategy aligned to employee needs
- Leadership commitment to wellbeing at all levels of the organisation
- Defined goals and a strategic approach to improving staff wellbeing.
Judges will look for:
- Effective delivery of wellbeing initiatives across the organisation
- Strong employee participation, awareness, and engagement
- Inclusive approaches ensuring initiatives support a diverse workforce
Judges will look for:
- Quantitative or qualitative evidence demonstrating improvements in wellbeing
- Positive outcomes such as increased morale, reduced absenteeism, or improved retention
- Clear examples of how wellbeing initiatives have made a meaningful difference
Judges will look for:
- Evidence that wellbeing is embedded into organisational culture and values
- Commitment to sustaining and evolving wellbeing initiatives over time
- Examples of continuous improvement and long-term wellbeing planning
Judges will look for:
- Evidence of genuine collaboration, shared goals, and clear roles
- How both organisations contributed skills, resources, or expertise
- Examples of strong communication, transparency, and trust within the partnership
Judges will look for:
- How the partnership delivered the project effectively and efficiently
- Innovative or creative solutions used to overcome challenges
- Evidence of joint planning, problem-solving, and decision-making.
Judges will look for:
- Clear, measurable improvements to leaseholder experience, wellbeing, safety, or outcomes
- Data, testimonials, or evidence demonstrating the project’s success
- How the partnership’s work made a meaningful, positive difference
Judges will look for:
- Evidence of lasting benefits or sustainable improvements created through the partnership
- Potential for scaling, replicating, or continuing the partnership’s work
- Contribution to raising standards across the wider sector
Recognises exceptional contributions that go above and beyond expectations.
Judges will look for:
- Demonstrable achievements exceeding performance targets
- Tangible impact on business results, client satisfaction, or efficiency
- Initiative shown in delivering outcomes beyond assigned responsibilities
Highlights forward-thinking approaches and originality in tackling challenges.
Judges will look for:
- Evidence of innovative thinking or creative solutions to complex problems
- Introduction of new ideas, technologies, or processes that improve outcomes
- Ability to anticipate trends or opportunities and act proactively
Recognises emerging leaders who inspire others and shape a positive workplace culture.
Judges will look for:
- Demonstrated leadership qualities and potential for future industry impact
- Examples of motivating, mentoring, or guiding colleagues
- Contributions to team cohesion, morale, or professional development
Celebrates enthusiasm, commitment, and a clear trajectory of professional development.
Judges will look for:
- Evidence of dedication to personal and organisational success
- Continued learning and development within the first three years in the sector
- Passion for making a lasting contribution to the profession
Judges will look for:
- Consistently high standards of customer service and resident support
- Professionalism, reliability, and positive day-to-day conduct
- Evidence of strong communication and interpersonal skills
- Examples of going above expectations to support residents or improve service
Judges will look for:
- Ability to respond quickly and effectively to issues or emergencies
- Examples of managing difficult situations with care and competence
- Evidence of proactive thinking and practical solutions that benefit residents
Judges will look for:
- Demonstrated positive impact on resident wellbeing, satisfaction, or experience
- Testimonials, feedback, or evidence showing trust and rapport with the community
- Clear contributions to creating a safe, welcoming, and well-managed environment
Judges will look for:
- Dedication to the role and willingness to go the extra mile
- Positive attitude, teamwork, and contribution to a supportive on-site culture
- Evidence of pride in their work and commitment to continuous improvement
Judges will look for:
- Evidence of exceptional reliability, hard work, and willingness to go above and beyond
- Consistent demonstration of integrity and professionalism
- Clear examples of how the nominee inspires and motivates others through their actions
- Instances of leading by example, fostering collaboration, or positively influencing outcomes
Judges will look for:
- Demonstrated ability to make a significant difference within their team, organisation, or community
- Tangible improvements to processes, morale, service quality, or outcomes for others
- Examples that show the nominee’s work has had a measurable or lasting effect
Judges will look for:
- Acts of kindness, mentorship, or practical support offered to colleagues, clients, or community members
- Evidence of placing the needs of others above personal recognition
- Behaviours that strengthen team cohesion, trust, and a positive working environment
Judges will look for:
- Ability to navigate challenges or unexpected circumstances with composure and determination
- Examples of overcoming obstacles while maintaining high standards of service
- Demonstrated flexibility, problem-solving, and perseverance during difficult situations
Judges will look for:
- Clear examples of strategic leadership and forward-thinking vision
- Evidence of successful initiatives or achievements driven by the nominee
- Demonstrated ability to navigate challenges and deliver strong organisational outcomes
- Leadership that aligns with and elevates organisational mission and values
Judges will look for:
- Evidence of fostering talent, supporting development, and empowering teams
- Demonstrated ability to inspire trust, loyalty, and high performance
- Examples of creating inclusive, positive, or high-engagement workplace cultures
Judges will look for:
- Positive influence across the organisation and wider sector
- Evidence of ethical leadership, fairness, and strong personal integrity
- Contributions that raise standards or inspire progress within the industry
Judges will look for:
- Long-lasting impact on people, culture, or organisational direction
- Evidence that the nominee’s leadership has created meaningful, sustainable change
- Clear demonstration of a leadership legacy that will continue beyond their direct role
Judges will look for:
- Evidence of consistently high-quality customer service across a range of situations
- Professionalism, accuracy, and reliability in delivering support or guidance
- Examples of maintaining high standards even during busy or challenging periods
- Demonstrated commitment to creating positive customer experiences
Judges will look for:
- Ability to respond promptly and effectively to customer needs or queries
- Examples of resolving issues with initiative, clarity, and confidence
- Evidence of adaptability, proactive thinking, and calm decision-making under pressure
Judges will look for:
- Strong customer feedback, testimonials, or satisfaction indicators
- Examples of positive results directly linked to the nominee’s actions
- Evidence that the nominee’s service has made a meaningful and lasting difference
Judges will look for:
- Demonstrated dedication to continuous improvement in customer service
- Examples of self-development, learning, or adopting best practices
- Behaviours that reinforce a customer-first mindset within the team or organisation
Judges will look for:
- Evidence of proactive efforts to promote wellbeing within the workplace
- Leadership in developing or supporting wellbeing initiatives or activities
- Examples of influencing others and encouraging participation in wellbeing programmes
Judges will look for:
- Tangible improvements to employee wellbeing, morale, or engagement
- Contributions that foster a supportive, inclusive, and positive workplace culture
- Testimonials, feedback, or examples of peers benefiting from the nominee’s efforts
Judges will look for:
- Innovative approaches to addressing wellbeing challenges
- Evidence of creative ideas or solutions that have made initiatives more effective
- Proactive problem-solving to overcome barriers to participation or engagement
Judges will look for:
- Demonstrated passion, dedication, and consistency in championing wellbeing
- Evidence that the nominee’s actions will have lasting or sustainable impact
- Clear commitment to continuing wellbeing advocacy and influencing long-term change
Provide detailed evidence of the nominee's notable contributions and defining career moments
within the leasehold property management sector. Evidence should include:
- Significant accomplishments and milestones that have impacted the sector
- Pivotal career moments that reflect expertise, dedication, and ability to drive meaningful change
- Initiatives or projects that have created lasting positive impact on industry practices
Demonstrate how the nominee has driven innovation and advanced industry standards. This should include:
- Specific examples of innovative ideas or practices introduced by the nominee
- Evidence of how these innovations improved processes, solved industry challenges, or enhanced service delivery
- Contribution to advancing professional standards and best practices across the sector
Showcase the nominee's ability to lead, advocate for, and inspire others within the industry.
Evidence should demonstrate:
- Leadership roles that fostered collaboration and drove positive change
- Mentoring of colleagues and contribution to professional development within the sector
- Advocacy work that has benefited the broader leasehold property management community
- Examples of inspiring others to achieve excellence or pursue sector improvements
Present a compelling case for why the nominee deserves this prestigious recognition. This should summarise:
- Unique qualities and exceptional contributions that distinguish the nominee from their peers
- Lasting impact and legacy within the leasehold property management sector
- Evidence of respect and recognition from industry colleagues and stakeholders
- Demonstration of how their work has elevated the profession and benefited the wider
community
Judges will look for:
- Demonstrated technical expertise and accuracy in service charge accounting
- Evidence of compliance, transparency, and robust financial controls
- Examples of insightful reporting and advice that support clients’ financial decisionmaking
Judges will look for:
- Proactive communication, responsiveness, and accessibility to clients
- Demonstrated ability to resolve queries and challenges efficiently
- Evidence of strong relationships built on trust, professionalism, and reliability.
Judges will look for:
- Creative approaches to improving service charge management
- Introduction of processes, tools, or reporting that add value to clients
- Evidence of initiatives that improve efficiency, transparency, or leaseholder satisfaction
Judges will look for:
- Evidence of a strong reputation within the sector and among clients
- Demonstrated commitment to continuous improvement and professional development
- Examples of long-term impact on clients, leaseholders, or the wider property sector
Judges will look for:
- Demonstrated technical knowledge and industry expertise
- Evidence of accurate, professional, and compliant advice
- Examples of guiding clients through complex insurance or risk management challenges
Judges will look for:
- Proactive communication and responsiveness to client needs
- Building and maintaining strong, trusted client relationships
- Evidence of problem-solving and support during claims or challenging situations
Judges will look for:
- Creative approaches to insurance solutions or risk management
- Introduction of processes, tools, or services that add tangible value to clients
- Evidence of initiatives that improve efficiency, coverage, or client satisfaction
Judges will look for:
- Strong reputation among clients and within the property sector
- Demonstrated commitment to continuous improvement, professional development, and industry best practice
- Clear evidence of positive impact on clients, stakeholders, or the wider sector
Judges will look for:
- Evidence of creativity and innovation in the technology solution
- How the product or service addresses specific challenges within the property sector
- Clear differentiation from existing solutions and demonstrable originality
Judges will look for:
- Effectiveness of rollout and adoption by clients
- Quality of client support, training, and engagement
- Evidence of collaboration with clients to tailor solutions to their needs
Judges will look for:
- Quantifiable improvements such as efficiency gains, cost savings, or enhanced resident experience
- Qualitative benefits and positive feedback from clients or end-users
- Demonstrable value delivered to organisations or residents
Judges will look for:
- Long-term vision for the product or service and potential for growth
- Scalability and adaptability of the solution to other clients or sectors
- Contribution to advancing standards, innovation, or best practice within the property industry
Judges will look for:
- Evidence of technical knowledge, regulatory compliance, and professional competence
- Implementation of effective systems, procedures, or processes to manage health and safety risks
- Demonstrated reliability, consistency, and high-quality service delivery
Judges will look for:
- Proactive communication and support for clients
- Responsiveness to queries, challenges, or incidents
- Strong client relationships built on trust, collaboration, and professionalism
Judges will look for:
- Evidence of tangible improvements in health and safety performance
- Quantitative and qualitative outcomes, such as reduced incidents or enhanced safety culture
- Testimonials or feedback demonstrating positive impact on clients or stakeholders
Judges will look for:
- Innovative approaches to managing risk or improving safety practices
- Commitment to continuous improvement and professional development
- Contribution to raising health and safety standards within the wider property sector
Judges will look for:
- Evidence of consistently high-quality service delivery throughout the year
- Reliable, accurate, and professional performance across all areas
- Demonstrated commitment to maintaining best practice and meeting client expectations
- Examples of measurable improvements, results, or enhanced service outcomes
Judges will look for:
- Strong, trust-based relationships with clients
- Clear communication, responsiveness, and a client-focused approach
- Evidence of understanding client needs and tailoring services appropriately
Judges will look for:
- Creative, effective solutions to challenges or complex situations
- Evidence of using innovative approaches, technology, or processes
- Examples of adding value through proactive thinking and continuous improvement
Judges will look for:
- High standards of integrity, reliability, and accountability
- Demonstrated commitment to supporting clients and the wider industry
- Behaviours that reflect professionalism and dedication to excellence
ENTRIES NOW OPEN FOR THE ACE AWARDS 2026!
Before submitting your nomination, we strongly recommend taking a few moments to review the Terms and Conditions. This short but important document ensures you are fully informed about:
☆ Eligibility requirements
☆ Judging criteria
☆ Key deadlines and submission rules.
Understanding the Terms and Conditions will help you avoid any surprises, maximise your chances of success, and clarify how your submission will be assessed, used, and recognised should you be shortlisted or win an award.
TOP TIPS FOR A STRONG ENTRY
To give your submission the best possible chance, we recommend the following:
☆ Create clear, compelling, and impactful entries
☆ Be concise — stay within the word limit and keep responses focused
☆ Provide specific examples and evidence that demonstrate real impact and results
☆ Include measurable outcomes wherever possible
☆ Refer to our Submission Tips guide for practical advice and inspiration.
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