Service Provider of the Year

This award recognises exceptional service providers who demonstrate outstanding reliability, professionalism, and value in their work with TPI members and the wider community. These organisations play a crucial role in supporting the property sector through high-quality services, innovation, and strong client relationships. Their commitment to excellence ensures that customers receive consistent, effective, and forward-thinking support.

Successful entrants will be those who can demonstrate clear, measurable contributions to their clients’ success, consistently deliver high service standards, and show a proactive approach to solving problems and improving outcomes.

This category highlights service providers whose dedication, responsiveness, and integrity help raise standards across the profession.

Who Should Enter

This award is open to TPI Partners. Entrants should be able to demonstrate outstanding reliability, customer satisfaction, and meaningful contributions to client success over the past year.

Nomination Criteria

TPI Partners may self-nominate or be nominated by others.

Judging Criteria

1. Excellence and Consistency of Service (40%) – up to 400 words
   Judges will look for:

• Evidence of consistently high-quality service delivery throughout the year
• Reliable, accurate, and professional performance across all areas
• Demonstrated commitment to maintaining best practice and meeting client
  expectations
• Examples of measurable improvements, results, or enhanced service outcomes.

2. Client Engagement and Relationship Management (25%) - up to 250 words
Judges will look for:

• Strong, trust-based relationships with clients
• Clear communication, responsiveness, and a client-focused approach
• Evidence of understanding client needs and tailoring services appropriately.

3. Innovation and Problem-Solving (25%) - up to 250 words
Judges will look for:

• Creative, effective solutions to challenges or complex situations
• Evidence of using innovative approaches, technology, or processes
• Examples of adding value through proactive thinking and continuous improvement.

4. Professionalism and Commitment (10%) - up to 100 words
Judges will look for:

• High standards of integrity, reliability, and accountability
• Demonstrated commitment to supporting clients and the wider industry
• Behaviours that reflect professionalism and dedication to excellence.