Managing Agent of the Year (3,001 - 6,000 Units)

This award recognises managing agents who demonstrate exceptional service delivery, operational excellence, and client-focused management practices within the residential property sector. The award celebrates firms that combine strong core values with innovative solutions to current industry challenges, while maintaining transparent communication with both clients and leaseholders.

Judges will be looking for evidence of continuous professional development, efficient service delivery, and a genuine commitment to enhancing the resident experience through proactive management approaches.

Who Should Enter

TPI Company Members managing between 3,001-6,000 units.

Nomination Criteria

TPI Company Members can self-nominate or be nominated by an external company or client.

Judging Criteria

1. Strategic Vision and Operational Excellence (25%) – up to 250 words
Demonstrate how your firm's core values, and strategic vision translate into outstanding service delivery. Evidence can include:

• Clear articulation of core values that underpin business operations
• Operational processes that deliver excellence and demonstrate accurate, efficient, and
  cost-effective service delivery
• Comprehensive staff training and professional development programmes
• Strategic vision alignment with client service objectives

2.Client-Focused Service and Resident Experience (35%) – up to 350 words
Showcase how your firm prioritises client requirements and enhances the resident experience.
This should include:

• Solutions consistently tailored to meet specific client needs
• Clear examples of positive impact on resident experience (e.g. transparent budgeting,
  clear reporting and effective conflict resolution)
• Team knowledge of current industry regulations, technology, and best practices
• Evidence of client satisfaction and retention

3: Industry Leadership and Challenge Resolution (20%) – up to 200 words
Provide specific examples of how your firm has tackled current industry challenges and
demonstrated leadership. Evidence should show:

• Innovative solutions to regulatory compliance, rising costs, or technology adoption
  challenges
• Proactive approaches to addressing sector-wide issues
• Contribution to advancing industry standards and practices.

4: Communication Excellence and Transparency (20%) – up to 200 words
Demonstrate your firm's commitment to clear, proactive communication with all stakeholders. This includes:

• Clear, timely, and proactive communication strategies for resident engagement
• Transparency in service charge reporting and account reconciliations
• Efficient enquiry management with evidence of response times and resolution success rates.