Managing Agent of the Year (2,001 - 5,000 Units)

Who should enter?

TPI Company Members (not Associates or Network) and manage between 2001-5000 units.

Entry criteria

TPI companies can enter themselves for this award – they do not need to be nominated.

Judging criteria

Core Values and Strategic Vision

• Clearly outline the core values that underpin your business operations.
• Describe the firm’s strategic vision and how it aligns with providing outstanding service.

Operational Excellence and Value for Money

• Provide evidence of operational processes that deliver excellence and demonstrate how these processes have ensured accurate, efficient, and cost-effective service delivery for clients.

Focus on Client Needs and Resident Experience

• Showcase how your firm prioritises client requirements and consistently delivers solutions tailored to their needs.
• Provide clear examples of how your work has positively impacted the resident experience, such as clear reporting, transparent budgeting, or conflict resolution.

Addressing Current Industry Challenges

• Share specific and relevant examples of how your firm has tackled and solved challenges currently facing our industry (e.g., regulatory compliance, rising costs, or technology adoption).

Proactive Leaseholder Communication

• Submit evidence of clear, timely, and proactive communication strategies used to engage leaseholders.
• Highlight how your firm has ensured transparency and understanding in service charge reporting and account reconciliations.

Efficient Enquiry Management

• Explain how your firm handles client and leaseholder enquiries effectively and efficiently.
• Include metrics or testimonials to illustrate response times and resolution success rates.

Staff Training and Development

• Provide details of your staff training and professional development programmes.
• Highlight how these initiatives ensure your team remains knowledgeable about industry regulations, technology, and best practices.

Why Your Firm Deserves to Win

• Summarise the key reasons your firm should be recognised with this award.
  Include compelling examples, achievements, or testimonials that demonstrate your exceptional contribution to this sector.

Submission Requirements

• A detailed entry (max 600 words) addressing the judging criteria.
• At least two documents illustrating the firm’s excellence in this category.

Submission Tip: Include supporting materials such as case studies, testimonials, performance metrics, or visual documentation to strengthen your entry.

Deadline

All entries must be submitted by 6pm on the 28th March 2025. Late submissions will not be accepted.