Outstanding Customer Service Award (Company)

Who should enter?

This is an award for TPI company Member, Associate, Network or Partner that have demonstrated excellence in customer service.

Entry criteria

TPI companies can self-nominate or be nominated by a TPI member (Company or Individual).

Judging criteria

•    Demonstrating High-Quality Service: Provide compelling evidence that reflects the organisation’s consistent delivery of exceptional service standards. This establishes the company’s reputation for excellence in its field.

•    Excellence in Customer Service Across the Organisation: Highlight examples of company-wide practices that showcase a commitment to outstanding customer service, emphasising the culture of excellence embedded at every level.

•    Overcoming Challenges Successfully: Share evidence of significant challenges the company has faced and how they were successfully addressed. These examples should demonstrate resilience, problem-solving abilities, and a steadfast commitment to customer satisfaction.

•    Best Practices in Client Communication: Illustrate how the organisation has established and maintained effective communication with clients, including any innovative or standout approaches that foster trust and engagement.

•    Commitment to Staff Training and Development: Provide evidence of robust staff training and development programmes, demonstrating a dedication to continuous improvement and ensuring employees are equipped to deliver exceptional customer service.

•    Positive Customer Feedback and Results: Share testimonials, positive feedback, or relevant data that highlight the company’s ability to consistently exceed customer expectations. These examples should underscore the impact and value of the company’s customer-centric approach.

Submission Requirements
•    A detailed entry (max 600 words) addressing the judging criteria.
•    At least two documents illustrating the firm’s excellence in this category.

Submission Tip: Include supporting materials such as case studies, testimonials, performance metrics, or visual documentation to strengthen your entry.

Deadline
All entries must be submitted by 6pm on the 28th March 2025. Late submissions will not be accepted.