Outstanding Customer Service Award (Individual)

Who should enter?

This is an individual award for an employee from TPI Company Member, Associate, Network or Partner or TPI Individual members (Affiliate, ATPI, MTPI or FTPI) who have demonstrated excellence in customer service.

Entry criteria

Individuals can self-nominate or be nominated by TPI Company or Individual members.

Judging criteria

•   Demonstrating High-Quality Service: Provide clear and compelling evidence of the individual’s commitment to delivering exceptional service, showcasing consistency and attention to detail in meeting client needs.

•    Excellence in Customer Service: Share specific examples of outstanding customer service practices that reflect the individual’s dedication to exceeding expectations and setting benchmarks.

•    Overcoming Difficult Challenges: Highlight significant challenges the individual has faced, detailing how they were addressed and successfully overcome, demonstrating resilience and a customer-first approach.

•    Adopting Best Practices in Client Communication: Offer evidence of effective and innovative client communication strategies that enhance transparency, trust, and engagement.

•    Commitment to Training and Development: Highlight the individual's dedication to providing training and development opportunities, fostering a culture of continuous learning, and demonstrating a personal drive to elevate customer service standards.

•    Positive Feedback and Measurable Results: Include testimonials, feedback, or data that reflect consistently high levels of customer satisfaction, reinforcing the individual’s ability to deliver exceptional service.

Submission Requirements
•    A detailed entry (max 600 words) addressing the judging criteria.
•    At least two documents illustrating the firm’s excellence in this category.

Submission Tip: Include supporting materials such as case studies, testimonials, performance metrics, or visual documentation to strengthen your entry.

Deadline
All entries must be submitted by 6pm on the 28th March 2025. Late submissions will not be accepted.