Outstanding Customer Service Award (Individual)

This award recognises individuals who consistently deliver exceptional customer service and play a vital role in creating positive, professional, and memorable experiences for clients. These individuals go above and beyond in their day-to-day roles, demonstrating outstanding communication, empathy, responsiveness, and problem-solving skills. Their dedication not only enhances customer satisfaction but also strengthens their organisation’s reputation for excellence.

Successful candidates will be those who show a genuine commitment to helping others, handle challenges with confidence and care, and make meaningful contributions that improve the overall customer experience.

This category highlights individuals whose actions, attitude, and professionalism set a benchmark for service excellence and reflect the highest standards within the profession.

Who Should Enter

This is an individual award for either a TPI Individual member or employee of a TPI Company Member, Associate or Network who demonstrate excellence in delivering customer service in any area of their role.

Nomination Criteria

Nominations must be submitted by a colleague or client and approved by a director or senior team lead.

Judging Criteria

1.Excellence and Consistency of Service (40%) - up to 400 words
Judges will look for:

• Evidence of consistently high-quality customer service across a range of situations
• Professionalism, accuracy, and reliability in delivering support or guidance
• Examples of maintaining high standards even during busy or challenging periods
• Demonstrated commitment to creating positive customer experiences.

2. Responsiveness and Problem-Solving (25%) - up to 250 words
Judges will look for:

• Ability to respond promptly and effectively to customer needs or queries
• Examples of resolving issues with initiative, clarity, and confidence
• Evidence of adaptability, proactive thinking, and calm decision-making under pressure.

3.Customer Satisfaction and Outcomes (25%) - up to 250 words
Judges will look for:

• Strong customer feedback, testimonials, or satisfaction indicators
• Examples of positive results directly linked to the nominee’s actions
• Evidence that the nominee’s service has made a meaningful and lasting difference.

4. Commitment to Service Excellence (10%) - up to 100 words
Judges will look for:

• Demonstrated dedication to continuous improvement in customer service
• Examples of self-development, learning, or adopting best practices
• Behaviours that reinforce a customer-first mindset within the team or organisation.