On-Site Staff Member of the Year

This award recognises an outstanding on-site staff member, such as a concierge, caretaker, building manager, or front-of-house team member, who consistently delivers exceptional service within a residential or mixed-use development. These individuals play a vital role in shaping the daily experience of residents, ensuring smooth operations, providing personalised support, and upholding high standards of professionalism.

Successful entrants will be those who go above and beyond their core responsibilities, demonstrate strong communication and problem-solving skills, and make a meaningful, positive impact on the community they serve.

This category honours individuals who show dedication, reliability, and exceptional service in an on-site role.

Who Should Enter

On-site employees working for TPI Company Members, Associates and Network including concierge staff, caretakers, building managers, estate operatives, and other front-line on-site roles; and TPI Individual members.

Nomination Criteria

Individuals may be nominated by managers, colleagues, residents, or clients. Self-nominations are also accepted where appropriate.

Judging Criteria

1. Service Excellence and Professionalism (35%) – up to 350 words
Judges will look for:

• Consistently high standards of customer service and resident support
• Professionalism, reliability, and positive day-to-day conduct
• Evidence of strong communication and interpersonal skills
• Examples of going above expectations to support residents or improve service

2. Problem-Solving and Responsiveness (25%) – up to 250 words
Judges will look for:

• Ability to respond quickly and effectively to issues or emergencies
• Examples of managing difficult situations with care and competence
• Evidence of proactive thinking and practical solutions that benefit residents

3.Impact on Residents and the Community (25%) – up to 250 words
Judges will look for:

• Demonstrated positive impact on resident wellbeing, satisfaction, or experience
• Testimonials, feedback, or evidence showing trust and rapport with the community
• Clear contributions to creating a safe, welcoming, and well-managed environment

4.Commitment, Attitude, and Personal Contribution (15%) – up to 150 words
Judges will look for:

• Dedication to the role and willingness to go the extra mile
• Positive attitude, teamwork, and contribution to a supportive on-site culture
• Evidence of pride in their work and commitment to continuous improvement